TECHNOLOGY EMPOWERING HUMAN SERVICES
Plan, coordinate, and orchestrate assisted passenger services in real time across people, workflows, and systems.
Root: via (Latin) – "path, way, route"
Suffix: alto (Latin) – "high, elevated, lifting"
Because what truly counts in passenger assistance is providing seamless pathways that elevate every journey, accompanying travelers with precision, care, and the vitality that keeps operations flowing smoothly.
From arrival at the airport to the final destination, every moment of assisted travel should feel clear, human, and seamless.
Vialto connects passengers, teams, and operations in real time, orchestrating assistance into one cohesive operational flow rather than a series of isolated steps
Designed by Ozion for all of your adventures.
Behind every seamless assisted journey is an airport operation working in perfect coordination.
AccessPilot gives airports real-time visibility across assisted passenger services, helping teams anticipate bottlenecks, maintain compliance through structured reporting, and guide operations confidently across terminals, all within one unified operational view.
Behind every smooth assisted journey is an agent who knows exactly what to do next.
MobiAssist delivers step-by-step guidance directly to frontline teams, adapting in real time to operational changes. With clear instructions in the moment, agents stay focused on the passenger and deliver calm, confident assistance from start to finish.
Behind every seamless journey is a network of airports, partners, and teams working together.
OneAssist gives airlines a unified view of assisted services across destinations, helping teams maintain consistent standards, anticipate disruptions earlier, and keep operations calm, predictable, and transparent across every route.
Behind every reliable assisted operation is a system that sees ahead, adapts instantly, and keeps teams aligned.
MobiFlow gives managers a live command view across assisted services, turning fragmented tasks into coordinated action. With real-time visibility into resources, missions, and performance, teams can anticipate disruptions early and maintain stable, consistent operations.
Each role has its own optimized space;
all connected by the same operational reality.
The outcome is structured clarity across your entire operation, where execution is aligned, performance is visible, and service unfolds without disruption.
Anticipate what comes next.
Turn historical data and live signals into clear foresight, helping teams prepare resources before operational pressure builds.
See the operation as it happens.
A unified live view connects passengers, teams, and tasks, allowing managers to act early and maintain service quality.
Keep every team in sync.
Mobile devices keep agents connected to dispatch and supervisors at all times, delivering live mission updates and reducing communication gaps throughout the journey.
Move teams with clarity.
Intelligent assignment ensures the right agents are deployed at the right moment to keep assistance running smoothly.
Anticipate what comes next.
Turn historical data and live signals into clear foresight, helping teams prepare resources before operational pressure builds.
Keep every team in sync.
Mobile devices keep agents connected to dispatch and supervisors at all times, delivering live mission updates and reducing communication gaps throughout the journey.
See the operation as it happens.
A unified live view connects passengers, teams, and tasks, allowing managers to act early and maintain service quality.
Move teams with clarity.
Intelligent assignment ensures the right agents are deployed at the right moment to keep assistance running smoothly.
Vialto connects assisted service operations with the technologies shaping the future of air travel.
Integrated autonomous mobility expands passenger independence while remaining fully connected to the Vialto ecosystem. It enables smoother journeys while keeping operations coordinated in real time.
Smart assistance kiosks empower passengers to choose how and when they receive support, creating a more autonomous experience while ensuring every request flows seamlessly into operational coordination.
Real-time vehicle geolocation gives operations teams live visibility across mobility fleets, enabling faster dispatching and smoother coordination throughout the airport.
Optional intelligence modules build upon Vialto’s core platform, bringing additional tempo, visibility, and refinement to complex service environments.
Real voices from teams transforming complex coordination into effortless experiences.
"The cooperation between Ozion and ISS Norway has been important to our success with the PRM service. Ozion has been important for us in previous years and will be an important partner moving forward."
"Ozion’s recent software update has been a game-changer for our dispatch operations. The transition was incredibly smooth, and the new platform offers a significantly expanded view of our operations."
"This collaboration [with Ozion] has enabled strategic alignment on operational excellence through rigorous, high-performing, and measurable processes. It reflects a shared requirement for security and common values."
"The tools we’ve developed together [with Ozion] make us more responsive, more competitive, and they enhance both our site and our partners. I don’t consider Ozion just a service provider, but a true partner."
