OPTIMIZING ASSISTED SERVICES

The Intelligent Platform Composing Ground Handling Operations

Viargo connects planning, field execution, and operational oversight through a live platform that adapts in real time, keeping every turnaround on track, even with last-minute flight changes, delays, or disruptions.

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/'vi.ar.go/

Root: via (Latin) – "path, way, route"
Suffix: argo (Latin/Greek origin) – symbol of "agile, coordinated movement"

Because every turnaround is a sequence of motion, timing, and teamwork. Viargo connects people, assets, and decisions into one coordinated flow that keeps operations moving forward with precision.

GROUND HANDLING, REIMAGINED

The confidence of a perfectly coordinated turnaround.

Every turnaround is a race against time, where coordination and precision define performance.

Viargo brings teams, workflows, and flights into one real-time system, ensuring smooth execution, fewer delays, and consistent operational control.

Built by Ozion for high-performance ground operations.

ASSISTANCE COMPOSED IN CONTEXT

No two assisted journeys look the same.
Each one adapts dynamically within our system.

Hover over or click on a cog to explore.
Flight Reality Dynamic Needs Service Execution
A fast turnaround depends on three forces moving together.

Ozion adapts each journey dynamically by combining passenger needs, airport operations, and real-time data. The result is coordinated assistance that reassures passengers, empowers teams, and keeps operations running smoothly.
Flight Reality

Real-time flight updates and disruptions.

Arrival times shift, delays happen, aircraft change, and last-minute updates come in. Viargo captures these changes instantly and keeps every team aligned with the current flight situation.

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Dynamic Needs

Changing service requirements for each flight.

Arrival times shift, delays happen, aircraft change, and last-minute updates come in. Viargo captures these changes instantly and keeps every team aligned with the current flight situation.

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Service Execution

On-demand service coordination.

Baggage, fueling, cleaning, catering: services must be launched and adjusted at the right moment, not ahead of time. Viargo enables teams to trigger, coordinate, and adapt services on demand to keep the turnaround moving.

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OPTIMIZED FOR EVERY ROLE IN THE AVIATION ECOSYSTEM

A journey where every role contributes to one unified operational rhythm.

AeroConnect

Total visibility across turnaround operations, airport-wide.

Behind every on-time departure is an airport operation working in perfect coordination.

AeroConnect gives airports real-time oversight across all turnaround activities, helping teams anticipate delays, optimize resource allocation, and maintain full operational control. From stand management to service coordination, everything is brought into one unified operational view.

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Clear visibility across all turnaround operations at scale
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Reduced delays through early detection and coordination
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Confidence in performance across terminals and stakeholders
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GroundOne

Consistent, precise turnaround execution across every flight.

Behind every smooth turnaround is an airline operation aligned at every touchpoint.

GroundOne gives airlines full visibility into turnaround progress, ensuring every milestone is tracked, aligned, and executed with precision. By connecting ground teams and operational data, it helps maintain consistency, reduce delays, and deliver reliable on-time performance.

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End-to-end visibility across turnaround milestones
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Improved on-time performance through better coordination
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Consistency in execution across flights and stations
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SmartTurn

Clear guidance for flawless turnaround execution on the ground.

Behind every efficient turnaround is a team that knows exactly what to do next.

SmartTurn equips frontline teams with step-by-step task guidance and real-time updates directly on their devices. It structures operations, reduces uncertainty, and ensures every action is completed at the right time, in the right way.

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Structured task execution for every turnaround
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Real-time updates directly to field teams
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Unmatched efficiency and clarity on the ground
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ONE OPERATIONAL SYMPHONY

From many instruments to one performance.

Each role has its own optimized space;
all connected by the same operational reality.


The outcome is structured clarity across your entire operation, where execution is aligned, performance is visible, and service unfolds without disruption.

Orchestrated in Real Time

An Immersive Technology Experience

Anticipate what comes next.


Turn historical data and live signals into clear foresight, helping teams prepare resources before operational pressure builds.

See the operation as it happens.


A unified live view connects passengers, teams, and tasks, allowing managers to act early and maintain service quality.

Keep every team in sync.


Mobile devices keep agents connected to dispatch and supervisors at all times, delivering live mission updates and reducing communication gaps throughout the journey.

Move teams with clarity.


Intelligent assignment ensures the right agents are deployed at the right moment to keep assistance running smoothly.

Anticipate what comes next.


Turn live operational signals and historical data into clear foresight, helping teams prepare resources before turnaround pressure builds.

Keep every team in sync.


Connected tools ensure every stakeholder stays aligned, reducing communication gaps and keeping turnaround operations flowing smoothly.

See the operation as it happens.


A unified live view connects flights, teams, and tasks, allowing managers to act early and maintain operational performance.

Move teams with clarity.


Intelligent task assignment ensures the right teams are deployed at the right moment to keep turnaround timelines on track.

THE LATEST ASSISTANCE INNOVATIONS

Connecting the Innovations Shaping Assisted Travel

Vialto connects assisted service operations with the technologies shaping the future of air travel.

ADVANCED INTELLIGENCE MODULES

Intelligence Built into Every Layer

Optional intelligence modules build upon Vialto’s core platform, bringing additional tempo, visibility, and refinement to complex service environments.

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Digital Twin: Indoor & Outdoor Geolocation

A live digital twin maps indoor and outdoor movements in real time, giving teams continuous spatial awareness across the airport ecosystem. From curbside to gate, precise geolocation connects passengers, agents, and assets into one coordinated operational view.
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Predictive Forecasting

Advanced forecasting models anticipate demand fluctuations before they impact operations, helping teams prepare resources proactively. By combining historical trends with live data, Vialto enables smoother planning and fewer last-minute disruptions.
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Predictive Timing

Anticipate operational variability in real time, from delays and boarding fluctuations to disruptions across flights and routes. By combining live signals and historical patterns, teams can adjust timing proactively, ensuring resources are deployed at the right moment to maintain flow and performance.
Where care meets innovation

The Pleasure of Assisting.
The Confidence of Being Assisted.

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Passenger Companion™ is an accessible, SMS-based messaging tool designed for assisted passengers, providing real-time updates, direct two-way communication, and seamless coordination throughout the journey to ease passenger anxiety and instill confidence.

It transforms assisted travel into a more connected, human experience, giving passengers autonomy and clarity while helping teams deliver assistance with greater confidence and visibility.
30%
ADOPTION RATE
15%
Post-Journey
Feedback Participation
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POWERING EVERY TURNAROUND

Precision in Motion.
Confidence on the Ground.

Passenger Companion™ is an accessible messaging tool designed for assisted passengers, providing real-time updates, direct two-way communication, and seamless coordination throughout the journey to ease passenger anxiety and instill confidence.
When everything is aligned, the entire airport feels different.
Passengers move smoothly from arrival to departure, without delays, confusion, or waiting uncertainty.On the ground, teams know exactly what to do and when to do it. In control rooms, decisions are made with clarity and confidence. Even when plans shift, operations adapt seamlessly, keeping everything on track, without disruption.

Flights leave on time. Queues stay short. Equipment is already in place.

Everything happens when it should.

Join those leading the journey

Real voices from teams transforming complex coordination into effortless experiences.

"The cooperation between Ozion and ISS Norway has been important to our success with the PRM service. Ozion has been important for us in previous years and will be an important partner moving forward."

Mehnaz Palani
Regional Director, ISS Facility Services Norway

"Ozion’s recent software update has been a game-changer for our dispatch operations. The transition was incredibly smooth, and the new platform offers a significantly expanded view of our operations."

Jennifer Armstrong Clish
General Manager, Samsic Edmonton

"This collaboration [with Ozion] has enabled strategic alignment on operational excellence through rigorous, high-performing, and measurable processes. It reflects a shared requirement for security and common values."

Security Operations Team
Paris Saint-Germain F.C.

"The tools we’ve developed together [with Ozion] make us more responsive, more competitive, and they enhance both our site and our partners. I don’t consider Ozion just a service provider, but a true partner."

Xavier Bryche
France-DOM Head of Security, Air France Cargo
Let’s build it together

Your journey starts here...

Tell us where you want to go next. We’ll guide you toward the setup where your teams, your passengers, and your operations perform in perfect harmony.
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